Resume

Akshay Iyer

Lead Analyst & Trainer

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Experience

Ecommerce Trainer

TELUS International

Krakow, Poland June 2025 – Present
  • Assist in new hire onboarding and standardized vendor knowledge transfers
  • Track deliverables, reporting, and comprehensive project documentation
  • Lead cross-regional calibrations across India and Vietnam
  • Designed modules on LLM models within the Google ecosystem

Lead Analyst Trainer

HCL Technologies

Krakow, Poland July 2024 – June 2025
  • Managed data vetting, project tracker maintenance, and high-fidelity QA
  • Generated productivity, quality, and ad hoc status reports for leadership and clients
  • Maintained compliance with confidential and sensitive data assets
  • Awarded 'Best Lead' (Q4 2024)

Senior Data Analyst

HCL Technologies

Krakow, Poland October 2022 – July 2024
  • Analyzed large datasets to deliver actionable business insights
  • Created executive visualization tools and supported management dashboards
  • Mentored junior analysts and conducted skill assessments

Technical Lead

PC-Clinik Sales and Service

Goa, India March 2014 – August 2017
  • Managed operations for authorized service center handling major hardware brands (Asus, AOC)
  • Resolved high-pressure technical service issues and workflow bottlenecks

Education

M.Sc. Plant and Environmental Biotechnology

Uniwersytet Rolniczy

Krakow, Poland Graduated: February 2022
Degree

B.Sc. Biotechnology

Sanquelim College of Arts, Science & Commerce, Goa University

Goa, India Graduated: May 2018
Degree

Quick Stats

10+
Years Experience
400+
Team Size Managed
2+
Awards Won
2
Countries Worked